FAQ

At sea, your safety and comfort are our top priorities.
Only the captain can decide if the outing can take place and under what conditions. He knows the sea, our boats, and local weather patterns—so you can trust his judgment.

1) If the weather allows sailing but requires modifying the program:

• You accept the change → the trip goes ahead with a different itinerary (no full/partial refund afterwards).

• You prefer not to change the program → you can reschedule your outing (subject to availability) or receive a refund.

2) If conditions make sailing impossible or dangerous:

• The outing will be cancelled before departure. In that case:

  • We will offer you another date if possible.

  • Or we will provide a full refund.

Where is the boarding point?

Our ship’s boarding takes place in front of the quay gate. Please wait until your name is called before coming on board.
Address: 70 quai du Port – 13002 Marseille
GPS coordinates: 43.295450, 5.370291
➡️ Directly opposite Marseille City Hall
➡️ Port PH2, Right Bank

We operate like other transport services: departures are on time to respect the schedule, other passengers, and weather constraints.
Please allow plenty of time to reach the boarding point. The ship will leave with or without you, and tickets cannot be refunded for late arrivals.

If you notify us early enough, we try to resell your ticket and may issue a refund.

We do everything we can to make your outing comfortable. Our boats are stable, and we adapt our sailing to maximize comfort. However, some people are more sensitive to motion.

Tips for minimizing seasickness:

• Arrive rested

• Avoid alcohol before boarding

• Eat lightly

• Stay outside and focus on the horizon

• Move around and take deep breaths

• Go for a swim if needed
  And of course, talk to the crew when you arrive—they’ll help you find the most comfortable spot.

If you know you are prone to seasickness, appropriate medication may help; ask your pharmacist or doctor for advice.

A minimum number of participants is required to run an outing (to cover crew, boat, fuel, and organization).
If this minimum is not met:

• We will offer you a priority reschedule.

• If that doesn’t suit you, a full refund will be issued

Gift vouchers are valid for 2 years from the date of purchase. To use one:

1. Choose your desired outing.

2. Enter the voucher code during reservation.
   If the outing is cancelled due to weather, its validity will be extended—your gift won’t be lost.

For SMARTBOX or GROUPON vouchers, contact us by email with the voucher number, confirmation code, your name & phone number, and the preferred date. We will register your booking for you.

We place great importance on the comfort and food safety of our passengers.
However, meals served on board are prepared by external catering providers, which involves certain limitations.

Scheduled Group Cruises (meals included)

Meals are not made to order.
They are:

• Vegetarian

• With at least part of the buffet gluten-free

Unfortunately, we are not able to adapt menus to specific dietary requirements or individual food allergies.

If you have a food allergy, please inform us before the cruise.
We will then check with the caterer whether certain dishes contain identified allergens.

⚠️ Important notice:
As meals are prepared by external providers, we cannot guarantee the complete absence of allergen traces (cross-contamination).

For severe allergies or strict dietary requirements, we strongly recommend that you bring your own food, in order to enjoy the cruise with complete peace of mind.

Private Charters

For private charters, the boat is reserved exclusively for your group.
We ask that you inform us in advance of all dietary requirements and food allergies.

We will do our best, together with the caterer, to accommodate specific requests.
However, despite our commitment, we cannot guarantee that all dietary requirements can be fully met, particularly in cases of severe allergies.

Your well-being is our priority.
If in doubt, the best approach is to contact us before booking: we will take the time to discuss your needs and guide you toward the most suitable solution.

Yes—if one person cannot attend, you can send someone else in their place, as long as you notify us in advance.

Children vs adults:

• Replacing an adult with a child is possible, but no refund will be issued for the price difference.

• Replacing a child with an adult is possible; you will only pay the difference.

In general, pets are not accepted on public departures.
Assistance or service dogs are of course allowed.

For private charters:

• Pets may be accepted on short outings (half-day or evening), provided they can remain calm and safe.

• Pets are not allowed on full-day outings to protect their comfort and wellbeing.
  If in doubt, contact us before booking—we always try to find the best solution.

For the best experience, we recommend bringing:

• Sun protection (sunscreen, cap/hat)

• Swimwear and a towel

• A bottle of water or a small snack

• Clothes that are easy to remove for swimming

• A warmer layer if the outing ends in the evening
  Depending on the trip, masks and snorkels may be available—this information is provided when booking.

Our outings are designed to be accessible to everyone—families, curious travelers, couples, active people, or those who just want to relax.

Passengers can enjoy the landscapes, swim, take photos, or chat at their own pace—no physical performance is required.

For swimming:

• You should know how to swim.

• Life jackets are available if needed.

If you are pregnant, have health issues, reduced mobility, or special concerns, please tell us ahead of time so we can accommodate you safely and comfortably.